Terms of Service
These Terms of Service (“Terms”) govern purchases from and use of services provided by Basisa, including purchases made through our website, in-person/POS sales, and manual sales. Website-specific provisions apply only where relevant to website orders. In these Terms, “Basisa”, “we”, “us”, and “our” refer to Basisa. “You” and “your” refer to the customer or person using our services. By creating an account, placing an order, making a purchase, or otherwise using a service that requires acceptance of these Terms, you agree to them. Nothing in these Terms excludes, restricts, or overrides any consumer right or remedy that cannot lawfully be excluded under the laws of the Republic of Maldives.
About Us
Effective date: [TO BE FILLED] Business name: Basisa Business Registration No.: SP34662021 Registered Address: Blue Heaven, Dh. Bandidhoo, Maldives Telephone: +960 7333755 Customer support: support@basisa.online General/legal enquiries: hello@basisa.online We are a technology retailer operating in the Maldives. These Terms apply to sales made through our website, in-person/POS transactions, and manual sales, except where a provision is clearly specific to one sales channel.
Customer Accounts and Legal Capacity
You may shop as a guest where guest checkout is available. Customer accounts are intended for persons aged 16 or older. Creating an account does not by itself establish that a person has legal capacity for every transaction. A person making a purchase must have the legal capacity required under applicable Maldives law. Where a person does not have the required legal capacity, the purchase must be made or authorised by a parent, legal guardian, or other person legally authorised to act for them. You must provide information that is accurate and reasonably complete when creating an account or placing an order. You are responsible for keeping your account credentials secure and should contact us if you believe your account has been accessed without authority. Some payment or fulfilment options may be limited to eligible or verified customer accounts.
Product Information
We aim to provide accurate product names, descriptions, specifications, images, variants, prices, and availability. Product images are intended to represent the relevant product. Minor differences in colour, packaging, appearance, or presentation may occur because of display settings, photography, packaging revisions, or manufacturer changes. Product availability may change. Displaying a product on the website does not guarantee that it will remain available until an order has been accepted. Where a product or option is unavailable, we may prevent it from being purchased. You should review the product information and selected options before placing an order.
Prices, Taxes and Receipts
Prices are shown in Maldivian Rufiyaa (MVR) unless clearly stated otherwise. We are not currently registered for GST and will not charge GST unless and until we are legally required and properly registered to do so. If our tax status changes, applicable prices, receipts, tax information, and website disclosures will be updated in accordance with applicable law. The total payable amount, including any applicable discounts and delivery charges, will be shown before an online order is placed. For in-person/POS or manual sales, the applicable total will be confirmed as part of the transaction. You should retain your Basisa receipt, order confirmation, or other valid proof of purchase. Digital proof of purchase is acceptable where it can be verified.
Website Orders and Acceptance
Placing an order through our website is an offer to purchase the selected products under the information shown at checkout. A website order is accepted when we send the order confirmation. Before acceptance, we may refuse or cancel an order for a legitimate reason, including: • a genuine stock error; • an obvious or material pricing or catalogue error; • failed or unverifiable payment; • suspected fraud or unauthorised activity; • a legal restriction; or • circumstances that make fulfilment impossible or unlawful. For in-person/POS or manual sales, the transaction is accepted when the sale is completed or otherwise expressly confirmed by us. If we cancel an order after receiving money that is no longer due, an appropriate refund will be arranged.
Payment
Only payment methods actually offered for the relevant transaction may be used. Website payment methods may include: • Bank Transfer; • Cash on Delivery where eligible; and • Pay on Pickup where eligible. Cash on Delivery and Pay on Pickup may be restricted to verified or otherwise eligible customer accounts. Boat Delivery is prepaid only and does not support Cash on Delivery. For Bank Transfer orders, an uploaded payment receipt is evidence submitted for verification. Uploading a receipt does not by itself prove that payment has been received. We may verify the transfer before treating an order as paid. In-person/POS and manual sales may use the payment methods actually offered for that transaction. A card payment method should not be treated as available unless it is actively offered through the relevant sales channel.
Delivery
Regular address delivery is available only to locations we currently support. The delivery locations, charges, and expected timing available for an online order are shown at checkout. Regular delivery may support advance payment and, where the customer is eligible, Cash on Delivery. Same-Day Delivery may be available for eligible locations and orders based on the delivery settings in effect at the time of the order. Delivery estimates and expected dates or ranges are estimates or commitments based on the circumstances known when the order is accepted. A saved delivery promise for an order is not changed merely because our delivery settings later change. Customers are responsible for providing accurate recipient, telephone, address, location, and delivery information. Incorrect or incomplete information may delay fulfilment. Events outside our reasonable control may affect delivery. Where this happens, we will take reasonable steps to communicate and manage the issue.
Boat Delivery
Boat Delivery is available for eligible orders and is prepaid only. Cash on Delivery is not available for Boat Delivery. You must provide the information reasonably required for the handover, which may include: • boat name; • boat contact person; • contact number; • boat location or jetty; • destination island; and • departure date or time where available. You are responsible for ensuring that the boat and contact information you provide is accurate. Our responsibility for Boat Delivery normally ends when the correct order has been handed to your nominated boat, authorised contact, or other agreed recipient at the agreed jetty or handover point, subject to any legal duty that cannot be excluded. The boat's onward transport, schedule, operation, and arrival at the destination island are outside our control. We do not promise a specific final-island arrival date for Boat Delivery.
Pickup
Where Pickup is available, you can choose it at checkout. We'll tell you when your order is ready and where to collect it. Pickup does not currently require a customer to book a pickup date or time through the website. Pickup orders may be paid in advance or, where the customer is eligible, using Pay on Pickup. Pay on Pickup is distinct from Cash on Delivery. You must provide sufficient information for us to identify the order and release it to the correct person. A pickup location is a collection point and is not necessarily a walk-in retail store. Any pickup instructions shown for the selected location form part of the relevant fulfilment information.
Cancellation Requests
If you wish to cancel an order, contact us as soon as possible at: support@basisa.online or +960 7333755 You can cancel an eligible unpaid order yourself from My Account or from the link in your order email. Other cancellations, including paid or partially paid orders, are handled by our staff. A paid or partially paid order may need to be handled through the applicable refund, return, or other remedy process instead of simple cancellation. We do not promise that every order can be cancelled after it has been accepted. Whether cancellation is possible may depend on the order's status, payment status, preparation, and fulfilment circumstances. Nothing in this section removes any cancellation or other right that cannot lawfully be excluded.
No Change-of-Mind Returns
We do not accept returns or give refunds because you have changed your mind. Please check the product, option, quantity and your details before you place your order. This does not affect your rights for incorrect, damaged, defective, or missing products, or any right that cannot lawfully be excluded.
Incorrect, Damaged or Defective Products
If you receive an incorrect or damaged item, or something is missing, tell us as soon as possible and within 24 hours of receiving or collecting it. You must provide valid Basisa proof of purchase. You will normally need to bring the product to us for inspection. We may reasonably inspect or test the product to determine: • whether a defect exists; • the nature of the issue; • the likely cause; and • the appropriate remedy. Where a defect or other qualifying issue is confirmed, you may choose: • a replacement; or • a refund. If the same replacement product is unavailable, you may choose: • a refund; or • another available product. If you choose another product that costs more, you may pay the difference. If the alternative product costs less, we will refund the difference. If inspection does not confirm the reported defect or qualifying issue, the requested defective-product remedy may be refused and the product returned to you, subject to any right that cannot lawfully be excluded. A claim may also be refused where the issue was caused by circumstances such as: • accidental damage; • liquid damage; • misuse or improper use; • unauthorised repair or modification; or • normal wear rather than a product defect, subject always to applicable law.
Manufacturer Warranty
Products we sell are supplied with the applicable manufacturer's warranty. We do not provide a separate Basisa-owned commercial warranty. The manufacturer determines the applicable: • warranty period; • coverage; • conditions; • exclusions; and • warranty service or claim procedure. Manufacturer warranty claims should be made directly with the manufacturer or its authorised service centre. You should keep your Basisa receipt or order confirmation because it may be required as proof of purchase. We do not administer or coordinate manufacturer warranty claims. Manufacturer warranty is separate from any statutory rights or seller obligations that apply under Maldives law. Nothing in these Terms uses a manufacturer warranty to exclude or reduce a right or remedy that cannot lawfully be excluded.
Refunds
Where a refund is approved, we will process it within 3–5 business days. The time required for the refunded amount to appear in your account may depend on your bank, payment provider, or payment method and may take additional time. Where technically and practically possible, a refund will normally be made using the original payment method. Where the original method cannot reasonably be used, we may arrange another appropriate refund method. The amount refunded will depend on the reason for the refund and any applicable legal rights. This does not limit a right to recover an amount that must be refunded under applicable law.
Promotions, Discounts and Clearance Sales
Promotions and discounts may be subject to specific conditions communicated with the relevant offer. Unless otherwise stated, promotions: • apply only during the stated promotional period; • apply only to eligible products or transactions; • may be subject to availability; and • cannot necessarily be combined with another offer. Where promotional wording conflicts with a right that cannot lawfully be excluded, the applicable legal right prevails.
Website and Acceptable Use
You may use our website for lawful personal shopping and related customer purposes. You must not misuse the website or attempt to interfere with its security, availability, or proper operation. You must not: • attempt unauthorised access to accounts, systems, or data; • use another person's account without authority; • submit false or fraudulent orders or payment evidence; • introduce malicious software or code; • deliberately interfere with website operation; • scrape or extract information in a manner that materially disrupts the service; or • use the website for unlawful activity. We may restrict access where reasonably necessary to protect customers, our systems, or our legal rights.
Intellectual Property
Unless otherwise stated, the Basisa website, its design, original written content, Basisa branding, and other material created by us are owned by or licensed to us. Manufacturer names, logos, product names, trademarks, photographs, and other third-party material remain the property of their respective owners. Displaying third-party brands or products does not transfer any intellectual-property rights to us or to you. You may use the website for ordinary personal shopping and informational purposes. You may not reproduce, distribute, commercially exploit, or misrepresent protected website content without the relevant rights holder's permission, except where permitted by law.
Website Availability and Errors
We aim to keep the website accurate and available, but uninterrupted or error-free operation cannot be guaranteed. The website may occasionally be unavailable because of: • maintenance; • technical problems; • network or service-provider issues; • security measures; or • circumstances outside our reasonable control. We may correct genuine errors in product information, pricing, availability, or other website content. Where a material error affects an order before acceptance, we may refuse or cancel the affected order. Where an issue affects an accepted order, we will handle it reasonably and in accordance with these Terms and applicable law.
Liability
Nothing in these Terms excludes or limits liability, consumer rights, or remedies where doing so would be unlawful. To the extent permitted by law, we are not responsible for loss caused solely by circumstances outside our reasonable control where we have acted reasonably in the circumstances. We are not responsible for the operation of third-party manufacturers, authorised service centres, banks, payment providers, social networks, or a customer's nominated boat except to the extent that applicable law makes us responsible. You remain responsible for providing accurate order, delivery, boat, pickup, and contact information. Nothing in this section is intended to create an exclusion or limitation broader than permitted under the laws of the Republic of Maldives.
Privacy
Our handling of personal information is explained in our Privacy Policy. The Privacy Policy should be read together with these Terms where personal information is processed in connection with an account, order, payment, delivery, return, refund, or other customer interaction. Marketing consent is separate from acceptance of these Terms and the Privacy Policy.
Complaints and Disputes
If you have a complaint or dispute about an order or service, please contact us so that we have an opportunity to review the matter. Customer support: support@basisa.online Telephone: +960 7333755 We will take reasonable steps to investigate and respond to the issue. Where applicable, you may also have the right to seek assistance from the Maldives Consumer Ombudsman or another competent authority. Contacting us does not prevent you from exercising a legal right or remedy and does not extend or suspend any legal deadline unless the law provides otherwise.
Governing Law
These Terms and transactions governed by them are subject to the laws of the Republic of Maldives. Any dispute will be handled in accordance with applicable Maldives law and the jurisdiction of the competent courts or authorities of the Republic of Maldives. Nothing in this section limits any mandatory consumer protection or other legal right.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business practices, technology, or legal requirements. Each published version will have an effective date. The version in effect when a new transaction is made will generally apply to that transaction. Changing these Terms later does not retrospectively remove rights already attached to a completed transaction. Where our systems record the version of these Terms accepted for an account or order, we may preserve that acceptance history for legal, audit, and record-keeping purposes. Where appropriate, material changes may be communicated through the website or another suitable method.
Contact
For customer, order, cancellation, return, refund, or account support: support@basisa.online For general or legal enquiries: hello@basisa.online Telephone: +960 7333755 Registered address: BLUE HEAVEN, DH. BANDIDHOO MALDIVES