Frequently Asked Questions

Each product page shows whether it's in stock. If an option is out of stock, you can't add it to your cart.

Yes, you can check out as a guest. With an account you can track your orders, save addresses and, if eligible, use Cash on Delivery or Pay on Pickup.

Bank transfer, or Cash on Delivery and Pay on Pickup for eligible accounts. Checkout shows the options available for your order. Boat Delivery is prepaid.

Transfer the total to the account shown at checkout, then upload your transfer slip. We check the payment and let you know when it's confirmed.

Checkout shows the delivery areas, the delivery fee and the expected date before you place your order.

Yes, with Boat Delivery. We hand your order to the boat you choose at the jetty. Boat Delivery is prepaid.

Choose Pickup at checkout. We'll let you know when your order is ready and where to collect it. No booking needed.

You can cancel an unpaid order yourself in My Account or from the link in your order email. For a paid order, contact us as soon as possible.

We email you at each step, and My Account shows your order's progress. You can also turn on notifications on your phone.

Tell us within 24 hours of receiving it and bring it in with your receipt. If we confirm the problem, you choose a replacement or a refund.

We process approved refunds within 3–5 business days, usually to your original payment method. Your bank may take a little longer to show it.

Yes, the manufacturer's warranty. The manufacturer decides the period and coverage, and claims go to the manufacturer or its authorised service centre. We don't offer our own warranty. Keep your receipt as proof of purchase.

Use the Contact page to send us a message, or find our phone number and email there.